Resolving Workplace Conflicts

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We deal with conflicts in all areas of our life, from our wife and our children to our parents and our siblings. But out of all the conflicts we deal with in our lives, the ones most difficult to resolve are often those we have in the workplace. Because of the foundation of relationship we have with those close to us, we are typically more well-equipped to deal with familial conflicts. In the workplace, however, conflicts can become much more volcanic, as we can be dealing with people we hardly knew, or with people we wish we hardly knew! There is no magic elixir that can make workplace conflicts go away completely in an infallible manner, but there certainly are specific things you can do that will enable you to diffuse workplace conflicts before they spin out of control, no matter how close they are to spinning out of control already.

One of the biggest mistakes people make when dealing with conflict, especially in the workplace, is assigning blame. If you tell someone, "You don't do any work," they are less likely to react the way you might like for them to react than if you say, "I feel like I am doing all the work here."

When dealing with conflicts, an excellent approach is the "us versus the problem" approach. Rather than instituting a "me versus you" situation, the "us versus the problem" approach acknowledges that there is a problem, and it aims to combine the forces of both individuals to work the problem out. This is also a great way to avoid placing blame, as the problem becomes something both people are fighting against together, instead of something that is being ascribed to one person.

Finally, think long and hard about the prudence of involving your superiors in a conflict before you do so. When you involve your superiors, it can quickly create bitterness between yourself and the coworker with whom you had conflict. Furthermore, no one looks good when a conflict is taken to a higher-up, no matter who is proven to be "right" or "wrong."

Conflict resolution is not always easy, but it is often necessary. Once you learn how to resolve your conflicts, you will be able to diffuse them before they get any worse.

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